Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

Joowatches is a brand of India Fast Forward Sales & Marketing Pvt. Ltd. Any legal notices will be handled by India Fast Forward Sales & Marketing Pvt. Ltd. subject to Kolkata Jurisdiction. 

1.   The Images of watches displayed in our website are indicative. The actual may vary depending on manufacturer.

2.    Cash on delivery option is only available for Kolkata location. COD order other than Kolkata will be cancelled.

3.   Joowatches sometimes may offer free delivery charges but in case of outskirts, villages etc customers may require to pay extra delivery charges (EDC). EDC amount might vary depending on the location. Customer will receive an email from Joowatches mentioning the extra payment link to pay EDC. Order will be on hold till we receive the EDC. If we do not receive the same within 3 days, we will be cancelling the order and issue the full refund to customer.

4.     In case of all branded product, respective brand owner will be solely responsible for the quality of the product. However, if you are not satisfied with the condition of the product (Damaged or Broken), you can lodge a complaint through us.

5.    Incase recipient is not available at the time of delivery or he/she refuse to accept the product due to some personal reason, we will treat the order as attempted delivery.  In these cases no complain of non delivery or refund will be entertained. However we always try to call the recipient to avoid this kind of inconvenience.  

6.    Any complain regarding breakage or damage of product should come to us within 24 hrs of delivery. Customer or Recipient needs to send snap of the product for our investigation purpose. Refund or re-delivery may take place depending on the complaint but this is at the sole discretion of Joowatches.

7.    Cancellation request should come only if the order is not shipped. Cancellation / refund will be done with the deduction of 8% processing charge from order amount.

8.    For same day delivery for Kolkata -Our Cut off time is 2 pm.Order received after our cutoff time will normally proceed for next day delivery. 

9.    Joowatches.com has full authority to refuse any order without stating the reason to the customer. Refund will be initiated to the customer if we refuse the order in any unavoidable reason.

10.    Trademarks, Logos, of the products sold on this website belongs to the respective companies.

11.    Sometimes delivery of certain items may not possible due to some unavoidable reason. In such case, we will issue 100% refund to the customer.

12.    We are not liable to pay any type of claims other then 100% refund of order amount. Compensation liabilities will be maximum to the order value. Claim should be raised within 24 hrs of the delivery/non delivery.

13.    All claims are subject to the jurisdiction of local Court only in Kolkata.  

14. Orders are dispatched within the specified time. Order might not be dispatched due to unavoidable circumstances in some exceptional cases and JooWatches has the right to cancel the order and full refund will be given in this case. Though all the orders are dispatched within specified time.

15.    Merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Important Disclaimer :

1.    Delivery schedule varies  depending on the destination city or town. Same day Delivery option is only available for Kolkata and its Suburbs. Metropolitan cities other than Kolkata takes 2-4 Working day and any interior / remote location, will take 4 to 8 working days.

2.   Cash on delivery option is only available for Kolkata location. COD order other than Kolkata will be cancelled.

3.   Cancellation request should come only if the order is not shipped. Cancellation / refund will be done with the deduction of 8% processing charge from order amount.

Back to Top